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Welcome to Dadant!
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Company Policy

 

Free Shipping

Free Shipping applies to most orders placed from online store for orders over $100 prior to tax and other handling charges. Items will be sent regular ground by the carrier of our choice within the lower 48 states. 

Items marked X on our website or NFS in our catalog are excluded from the free shipping offer.  

The items included/excluded from free shipping are subject to change without notice. Due to the ever rising cost of outbound shipping, any order with back ordered items may be held until the backordered items arrive. AK and HI are excluded.

  

Shipping Rates/Freight charges

Customer pays all freight cost unless otherwise stated or agreed upon. Orders over 200 lbs will be reviewed to determine if it qualifies for free ground shipping or by freight. If we determine the order is too large to go by ground, we will compare different freight lines to get the best possible rate for you Next day, 2-day, & 3-day shipments will be available at an expedited rates. Freight is F.O.B Shipping point meaning customer take full responsibility upon leaving Dadant & Sons Shipping Point.  If a lift gate is needed on LTL shipments, a fee of $100 will be added to your order.  If you do not need a lift gate, please mention it in the comment section online or call in with your order number and ask for it to be removed within 1 day of placing the order.

 

Additional Charges

Rural Area: $2.75 - Extended Residential: $3.50 -Address Corrections: $14.00 -Lift Gate: $100

Delivery Acknowledgement: $3.00 - Call Tag Required: $9.00 - Handling Fee per shipment: $2.00

**Shipping rates may increase at any time due to rising shipping cost and surcharges**

 

Export Orders

Orders for export may include shipping, special packaging and documentation fees at the customer’s expense. We accept Visa, MasterCard, Discover, American Express & checks drawn from a US Bank in US currency. For large container orders, we accept a bank wire transfer to our bank account or a letter of credit. All bank wire transfer cost and exchange rates are the responsibility of the customer.

 

Payment Methods

We accept Visa, MasterCard, Discover, American Express, check drawn on US bank account, wire transfer, money order & cash.

 

Overpayments

May be refunded or credited to customers account.

 

Returned Checks

All returned checks will have a $25.00 service fee

 

Pickup Orders

All pickup orders can be picked up at the local branch where the order was placed at. Pickup times can vary by branch. In most cases, if you contact your local branch ahead of time, we will have your order ready for pickup when you arrive.  Pickup orders placed via phone or in person can receive beekeeping supplies at 2017 pricing.

 

Backorders

Due to the ever rising cost of outbound shipping Dadant & Sons Inc reserves the right to hold your entire order until the back ordered item arrives.  We will contact you by phone or email notification if an item is backordered.  Should you wish to have the order shipped without the backordered item you will be charged shipping on that item only when it becomes available.  Should you wish to cancel the backordered item please let us know and we will issue a credit to your method of payment for the item.

 

Special Orders

A 50% deposit must accompany all special orders. Some special orders may be subject to a cancellation charge. Remaining balance due prior to shipping.

 

Warranty

Dadant & Sons warrants its equipment to be free of defects in material and workmanship. If within 30 days of purchase you feel an item to be defective, please call for return authorization # and shipment instructions for the return. We will refund your purchase price along with all transportation charges. This warranty does not cover any damage to equipment arising from alteration, abuse, or use of product for other than its intended purpose. We reject all implied and expressed warranties.

 

Liability

Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid. Glass containers ship at your own risk.

 

Product Suitability

Many States & localities have codes and regulations governing sales, construction, installation, and or use of products for certain purposes. While we attempt to assure that our products comply with such codes, we cannot guarantee compliance in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with them.

 

Expedited Shipments 

All expedited shipments must be phoned in to the nearest Dadant Branch office.  We will not be able to expedite any shipments placed via online catalog.  Thank you for your understanding.

 

Damaged Freight

All merchandise is shipped “F.O.B. Shipping Point”. All products become your responsibility as soon as it leaves Dadant & Sons Inc. The freight carrier is responsible for complete and safe delivery or your merchandise. Inspect the packaging and merchandise upon arrival. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note this to the driver upon delivery. Also contact us immediately so we can make a claim with the carrier on your behalf.

 

Order Discrepancies

Check all orders immediately upon receipt and contact us within 7 business days on any discrepancies/damage or we cannot be responsible for errors.

 

Returned Merchandise

If you want to return an item, please call 1-888-922-1293 or contact the local branch where the item was purchased from. 1) Item must be in original carton and in good condition, 2) Returned within 30 days of receipt. 3) Must be returned to location of original purchase. 4) Original receipt required. 5) Charges for returned merchandise will remain on your payment method until we are in receipt of the return.  6) Return shipping cost is at your expense unless determined that we goofed and shipped the order in error.

 

Limitations

1) In most cases a 15% restocking fee will be charged. 2) To insure purity, we cannot exchange or offer refunds on beeswax or beeswax foundation. 3) We cannot accept returns on medications, containers, or bee feeds. 4) Restocking fee of 35% for all pre-approved book returns. Exception: If we made an error, we will give a full refund and pay the freight both ways.

 

State Sales Tax

We are required to collect sales tax where applicable by law. We charge sales tax in the following states.

CA, FL, IA, IL, KY, MI, MO, NY, TX, VA, & WI

 

Holiday Closing

In addition to recognized national holidays, we will be closed the day after Thanksgiving

 

Closing for Inventory

We will be closed on Aug 30-31, 2018 for our annual inventory.  Online orders will be entered as normal but may take an additional day or two to ship out.

 

Published Errors

We are not responsible for typographical or photographic errors that may appear in any Dadant material. We reserve the right to make adjustments or corrections due to changing market conditions, product discontinuations, or typographical or photographic errors in products