Orders & Returns
We accept orders by mail, phone, fax and internet. We have 11 warehouse locations across the country to serve you better.
Items back-ordered always receive first priority from shipping department. Freight charges for a back-ordered item is your responsibility.
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies or we cannot be responsible for errors.
A 50% deposit must accompany all special orders. Some special orders may be subject to a cancellation charge. Balance due on pickup of order.
PICK UP ORDERS
To allow us to best serve you, please call before you come to pick up an order at our warehouse locations. It helps us give you the fastest, most complete service.
ORDER FOR EXPORT
We are pleased to quote orders for export and quotes can include special packaging, shipping and documentation at customer's request. Export shipments are subject to payment in U.S. funds. Honey Bees and Queens cannot be shipped overseas.
If you want to return an item, please call for a return authorization.
CONDITIONS FOR RETURNS:
The item must be in original carton and in good condition,
The item must be returned within 30 days of receipt,
It should be returned to location of original purchase, unless otherwise directed by our customer service personnel
The original receipt required.
In most cases a 10% restocking fee will be charged.
To insure purity, we cannot exchange or offer refunds on beeswax foundation. All returned foundation will be accepted at current crude wax prices only.
We cannot accept returns on medications or chemicals.
EXCEPTION: If we made the shipping mistake, we will give full refund and pay the freight both ways.
All merchandise is shipped F.O.B. Shipping Point. This legal term simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. If you need help when filing a claim, please call us.