Orders & Returns
We ask that you create a new order if there are items you want added to your order. If you mention the previous order number in the order notes, we will try to ship them together but make no promises. If you have an unshipped LTL order, please call to see if items can be added before shipment.
Restrictions & Fees
Below is a list of restrictions and fees associated with some or all of our returns:
- In most cases a 15% restocking fee will be charged
- To ensure purity, we cannot exchange or offer refunds on beeswax or beeswax foundation
- We cannot accept returns on medications, containers, bees, or bee feeds.
- Restocking fee of 35% for all pre-approved book returns
Exception: If an error was made on our part, we will give a full refund and pay the transportation costs both ways.
- All returned checks will have a $25 service fee
If you would like to return an item, please call 1-888-922-1293 or contact your local branch where the item was purchased. The below rules must be followed to initiate a return:
- Item must be in original carton and in good condition
- Item must be returned within 30 days of receipt
- Original receipt is required
- Charges for returned items will not be refunded until we are in receipt of the return
- Return shipping cost is at your expense unless it is determined that we are at fault and shipped the order in error
All merchandise is shipped “F.O.B. Shipping Point”. All products in your order become your responsibility as soon as they leave Dadant & Sons Inc. The freight carrier is responsible for complete and safe delivery of your merchandise. Inspect the packaging and items upon arrival. If the freight carrier fails to deliver your items in acceptable condition, it is your responsibility to note this to the driver upon delivery. Contact us immediately so we can make a claim with the carrier on your behalf. We are not responsible for delays in delivery by shipping companies. If your package is not progressing, contact the shipping carrier with your tracking number to get updates.
Check all orders immediately upon receipt and contact us within 7 business days on any discrepancies/damage or we cannot be responsible for errors.
Due to the ever-rising cost of outbound shipping, Dadant & Sons Inc reserves the right to hold your entire order until the back ordered item arrives. We will contact you by phone or email if an item is backordered. If you would like to have your order shipped without the backordered item you will be charged shipping on that item only when it becomes available. Should you wish to cancel the backordered item please let us know and we will issue a credit to your method of payment for the item.
All pickup orders can be picked up at the branch where the order was placed. Pickup times will vary by branch. If you contact your local branch ahead of time, they will have your order ready for pickup when you arrive.
Before placing a special order, please read the requirements and disclaimers below:
- A 50% deposit must accompany all special orders
- Some special orders may be subject to a cancellation charge
- The remaining balance is due prior to shipping
Additional fees may be required for export orders, such as:
- Special Packaging
- Duties and Taxes
There are certain items that can not be shipped outside of the United States. These include most medications, bees, and queens.
We accept Visa, MasterCard, Discover, American Express and checks drawn from a US Bank in US currency. For large container orders, we accept a bank wire transfer to our bank account or a letter of credit. All bank wire transfer cost and exchange rates are the responsibility of the customer.
We are happy to quote foreign postage for smaller orders. For larger container orders, we will quote ocean freight or air freight as requested from our home office in Hamilton, IL. It is important to list our item numbers, descriptions and quantities when ordering. Please have all items listed on your original order. If an order is changed, the freight quote will have to be recalculated delaying the shipment. We insure all overseas shipments if it is available to the destination country. All foreign shipments are the responsibility of the customer and shipped at the customer’s risk. The customer is responsible for contacting a broker to process the paperwork to have the items enter their country. The customer is responsible for all foreign duties, import fees, taxes and brokerage fees.
Please call as soon as possible to cancel an order or items. We can not cancel any items once they have shipped.
We offer refunds to the used method of payment or a credit to your account. We usually have the credit returned in a few days but ask to allow a few weeks before calling.